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Customer Training

Tackle new challenges or refresh your knowledge and skills.  From an introduction to MISO Markets to more in-depth learning on key MISO functions, our courses offer participants an understanding of MISO business practices and market operations.  Choose online learning tools to learn more about MISO or participate in classroom experiences that dive into electric industry concepts and theories.

Have a suggestion for market or reliability training? Let us know!

 

Where are the Customer Training materials?

The Customer Training Materials transitioned to the new Customer Learning Center on the MISO Learning Management System (LMS).

 

How can I access the materials?

Please refer to the Tutoirals below to get started:

 

Frequently Asked Questions

Q:  I have an account on the LMS, but I don't see Customer Learning Center home page.  What's going on?

A:  The answer depends on the type of training you've accessed from the LMS in the past:

  • If you have accessed the LMS to take System Operator training, please use the System Operator Learner Access tutorial.
  • If you do not take System Operator training, but have accessed the LMS in the past three years, please contact us for assistance.  We can provide you with access to the new Customer Learning Center.
  • If you have NOT accessed the LMS in more than three years, you will have to create a new account.  Please review the Customer Training Access Tutorial above, and use the link provided within the tutorial for first time access and account creation.

Q:  Are there new Customer Training materials?

A:  No, the training materials that were posted on this page have not changed.  We have changed the way the materials are organized to make them easier to find.  In addition, there is a new Video Learning Library with new videos for you to explore.  In 2020, we will begin a multi-year redesign and replacement of the existing trainings.

Q:  I still have questions...

A:  We're here to help!  Contact us.