Customer Training

Tackle new challenges or refresh your knowledge and skills. From an introduction to MISO Markets to more in-depth learning on key MISO functions, our courses offer participants an understanding of MISO business practices and market operations. Choose online learning tools to learn more about MISO or participate in classroom experiences that dive into electric industry concepts and theories.

Have a suggestion for market or reliability training? Let us know!

Access the Learning Management System
Industry Foundations - Provide foundational information on MISO and the Energy industry
System Operator Training - MISO technical training for system operators
2021 Customer Training Needs Assessment
2018 Customer Training Needs Assessment

Where are the Customer Training materials?

The Customer Training Materials transitioned to the new Customer Learning Center on the MISO Learning Management System (LMS).

How can I access the materials?

Please refer to the Tutorials below to get started:

Customer Training Access Tutorial (for non-system operators)
System Operator Learners Access
MISO Employee Access

Frequently Asked Questions

Q: I have an account on the LMS, but I don't see Customer Learning Center home page. What's going on?

A: The answer depends on the type of training you've accessed from the LMS in the past:

If you have accessed the LMS to take System Operator training, please use the System Operator Learner Access tutorial.
If you do not take System Operator training, but have accessed the LMS in the past three years, please contact us for assistance. We can provide you with access to the new Customer Learning Center.
If you have NOT accessed the LMS in more than three years, you will have to create a new account. Please review the Customer Training Access Tutorial above, and use the link provided within the tutorial for first time access and account creation.

Q: Are there new Customer Training materials?

A: Yes! We are working to develop new training materials as part of the multi-year training redesign project. We are posting new materials as they become available. Redesigned training modules planned for 2020 include interactive guides for Generation Interconnection and MUI 2.0, and redesigned modules on Generation Interconnection, Energy and Operating Reserves Markets and Auction Revenue Rights and Financial Transmission Rights, to name a few. Check the Learning Center frequently to see what's new.

Q: I still have questions...

A: We're here to help! Contact us.