Customer and System Operator Training

Customer Training

Explore and complete courses in the Learning Center for an in-depth look at MISO’s role as an RTO and electric industry processes and procedures. Access learning resources on markets, modeling, operations and transmission, generation, resource planning and stakeholder training.

Members, transmission owners and market participants, for example, can access in-depth customer training materials in the Customer Learning Center.

Need quick answers? Search MISO’s Knowledge Base for topic-specific, step-by-step direction. If needed, contact MISO’s External Training team with your customer training questions.

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System Operator Training

MISO works with members to develop and implement world-class simulation drills and training exercises. Each year, hundreds of operators participate in MISO-led restoration and reliability drills that are designed to challenge and improve operators’ skills and knowledge. The training also enhances the critical communication skills needed to operate the bulk electric system reliably.  

MISO's technical development program is designed to increase system operators’ confidence and preparedness in handling emergencies and other job-specific scenarios. 

Annual Training

Each year, MISO and South region member operators undergo hurricane preparedness training. During the training, participants review the forecast for the upcoming hurricane season and engage in conversation around roles and responsibilities before, during, and after a hurricane hits. Use of the MISO training simulator fosters teamwork and collaboration through simulated scenarios.  

2024 Drill Dates: April 9th and April 23rd

Registration is now live in the MISO Learning Center. Follow this link to view sessions. Registration closes two weeks prior to each session.

Each year, MISO provides an opportunity for stakeholders and operators to learn collaboratively about communication procedures during a reportable event.  The drill will also include conversation around MISO and member roles and responsibilities for different stages of a Capacity Emergency during periods of extreme weather and other abnormal circumstances.

2024 Drill Dates: April 10th, April 17th, April 24th, May 8th  

Registration is now live in the MISO Learning Center. Follow this link to view sessions. Registration closes two weeks prior to each session.

Twice a year in the fall, in coordination with member companies, MISO provides a two-day restoration drill using simulation technology.  This drill allows participants to assess system conditions at various stages of restoration. Members and MISO operators will have opportunities to leverage blackstart resources, assess interconnections using the interconnection checklist, and implement appropriate restoration and communication plans based on the design of the drill.

2024 Drill Dates: October 1st  -2nd   and October 15th  -16th  

Registration will be available in the MISO Learning Center this summer!

MISO's commitment to operator training includes offering a number of training classes throughout the year for MISO-Member operators. MISO collaborates with members of the OTUG to identify and schedule the training. 

The mission of the OTUG is to identify and advise MISO and its stakeholders on reliability risks and mitigation of risks through development of training activities to ensure reliable operations of the Bulk Electric System (BES). 

2024 Training Classes:

The following courses are now available for registration in the MISO Learning Center. They are available to MISO Members free of charge.

Course Description Vendor Date Type

CEH’s

#PPL
Operating During Adverse Weather and Renewable Energy Resources & Impacts to the BES OESNA Feb. 20-21 Virtual In-Person 16 25
Effective OJT HSI June 11-12 Virtual In-Person n/a 25
Operating During Adverse Weather and Renewable Energy Resources & Impacts to the BES OESNA July 16-17 Virtual In-Person 16 25
HP for System Operators HSI September 10-11 Virtual In-Person 16 25
Integrating Renewable Energy Resources & Adequate Level of Reliability HSI November 20 Virtual In-Person 8 25

If you have any questions regarding System Operator Training, please email miso-techtraining@misoenergy.org