Home Stakeholder Engagement Client Services and Readiness

Client Services and Readiness (CS&R)

MISO is committed to providing excellent customer service to its market participants, members and stakeholder community.  Our Client Services and Readiness team created the MISO Help Center to help answer questions about:

  • MISO markets
  • Bids and offers
  • Settlements
  • Market Participant training
  • Market-based user applications
  • Secure access requests and non-disclosure agreements
  • Website navigation

 Visit the Help Center


Access Secure Files and Documents

To access the Extranet area of this site or any of the following external sites you must meet certain requirements and sign one or more non-disclosures agreements.

To initiate the process, complete and submit the online Access Request Form.  You must have a user profile to access secure content on any of our sites. 

Protected External Sites/Files:


Available NDAs

Please view Non-Disclosure Agreement Types and Intructions or contact the Help Center at Help@misoenergy.org if you have any questions.

Please note, ONLY authorized individuals designated by certified MISO Members, Market Participants, and Authorized Agencies are eligible to execute these agreements.  MISO will not consider alternations to these forms unless a party can demonstrate a legal prohibition from complying with a NDA provision.

Non-Disclosure Agreement Types and Instructions 

PDF Forms for Preview

Preview CEII NDA

Preview Universal NDA

Preview Attachment EE NDA

Preview Universal NDA Authorized Agency

Preview Universal Planning NDA Sector Member

Online Forms


Attachment EE NDA Authorized Requestor

Universal NDA Authorized Agency
Universal Planning NDA Sector Member


Universal NDA - Appendix A
Counsel Certification for Authorized Agency - Appendix A

Data Request

Data Request Form 
(Online – Login to submit automatically)

Data Request Form 
(PDF – Email option for those without login access)


Contact Us

Visit our Help Center for answers to common questions.  If you require immediate assistance, call us Monday-Friday, 8 a.m. – 5 p.m. ET at 866- 296-6476 (option 3) or send an email to Help@misoenergy.org
Market Participants may contact their assigned representative at their direct phone numbers below.

Andrea Terry


Carmen Clark


Jason Watters


Bruce Froyum


Olga Kacmar


Lori Landers


Jane Laskowski-Hart       


Ross Gottlieb


Anna Gerschoffer