Client Services and Readiness

Client Services and Readiness (CS&R)

MISO is committed to providing excellent customer service to its market participants, members and stakeholder community. Our Client Services and Readiness team created the MISO Help Center to help answer questions about:

MISO markets
Bids and offers
Settlements
Market Participant training
Market-based user applications
Secure access requests and non-disclosure agreements
Website navigation

Visit the Help Center

Access Secure Files and Documents

To access the Extranet area of this site or any of the following external sites you must meet certain requirements and sign one or more non-disclosures agreements.

To initiate the process, complete and submit the online Access Request Form. You must have a user profile to access secure content on any of our sites.

Protected External Sites/Files:

Extranet (Now including MAPs)
Citrix (EMS, PGA/DET, eRTD)
MOD
Sharefile (MTEP-Including UFLS, QOL, TSR. Optional Study and Attachment Y), PROMOD

Available NDAs

Please view Non-Disclosure Agreement Types and Instructions or contact the Help Center at Help@misoenergy.org if you have any questions.

Please note, ONLY authorized individuals designated by certified MISO Members, Market Participants, and Authorized Agencies are eligible to execute these agreements. MISO will not consider alternations to these forms unless a party can demonstrate a legal prohibition from complying with a NDA provision.

Non-Disclosure Agreement Types and Instructions

PDF Forms for Preview

Preview CEII NDA

Preview Universal NDA

Preview Attachment EE NDA

Preview Universal Planning NDA Sector Member

Online Forms

CEII NDA

Attachment EE NDA Authorized Requestor

Universal Planning NDA Sector Member

Appendices

Universal NDA - Appendix A

Counsel Certification for Authorized Agency - Appendix A

Data Request

Data Request Form
(Online – Login to submit automatically)

Data Request Form
(PDF – Email option for those without login access)

Contact Us

Visit our Help Center for answers to common questions. If you require immediate assistance, call us Monday-Friday, 8 a.m. – 5 p.m. ET at 866- 296-6476 (option 3) or send an email to Help@misoenergy.org.

Please see the attached list for your assigned Client Services and Readiness team member

Andrea Terry	501-244-1552
Anna Gerschoffer	317-249-5418
Bruce Froyum	651-632-8429
Carmen Clark	317-249-5828
Dorsana Desai	317-249-5846
John Thommen	317-249-5582
Kimberly Woods	501-378-4110
Lori Landers	317-249-5642
Olga Kacmar	317-249-5499
Ross Gottlieb	317-249-5022