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Client Relations

MISO is committed to providing excellent customer service to its market participants, members and
 stakeholder community. 
The Client Relations Department can help answer questions about:
  • MISO markets
  • Bids and offers
  • Settlements
  • Market Participant training
  • Market-based user applications
  • Secure access requests and non-disclosure agreements
  • Website navigation

 

Client Relations Image

Access Secure Files and Documents

To access the extranet area of this site or any of the following external sites you must meet certain requirements and sign one or more non-disclosures agreements.

To initiate the access process, complete and submit the access request form. Upon receipt, we will verify that you meet the requirements and then notify you once we are finished. You must have a user profile to access secure content on any of our sites. 

Protected External Sites/Files:

  • Extranet 
  • Citrix
  • FTP Sites
  • Maps

Available NDAs/Forms

Contact Us

For assistance from our dedicated Client Relations team call us Monday-Friday, 8 a.m. – 5 p.m. ET at 866- 296-6476 (option 3), email us anytime or contact the Client Relations Representative assigned to you as a Market Participant, directly.
 

Andrea Terry

501-244-1552

Carole Creech

317-249-7901

Steve Seitz

317-249-5792

Jason Watters

317-249-5211

Renee Wharton

317-249-5651

Bruce Froyum

651-632-8429

Olga Kacmar

317-249-5499

FAQs

Regional Transmission Organizations, like ours, are complicated. Many questions require a conversation. For those types of questions, please contact Client Relations. For questions with simple, straight-forward answers, we created a frequently asked questions page.