Home Stakeholder Engagement Customer Training

Customer Training

Tackle new challenges or refresh your knowledge and skills.  From an introduction to MISO Markets to Tariff Administration, our market courses offer participants a complete understanding of MISO business practices and market operations. Choose online learning tools to learn more about MISO or participate in classroom experiences that dive into electric industry concepts and theories.

Have a suggestion for market or reliability training? Let us know!

Access the Learning Management System 

If you are interested in learning more about MISO's market operations, consider our self-guided curriculum.  We offer everything from introductory concepts to detailed step-by-step training guides.

Level 100 Training - These modules offer an basic overview of MISO's market operations.  Each provides an introduction to MISO's core market competencies and gives the interested observer the foundation necessary to dive deeper into market concepts with our level 200 or 300 offerings.

Level 200 Training - In these modules, you will build upon the concepts introduced in Level 100 courses.  Learn about the roles, responsibilities and processes necessary to operate and support MISO markets. Review these modules if you are looking for additional information on Market Participant functions, MISO Markets and supporting MISO functions.

Level 300 Training - Building upon the foundation built in the Level 100 and Level 200 training, these modules provide additional understanding of participation in MISO and MISO Markets by explaining complex concepts through scenario-based training or by introducing the functionality of various MISO systems and tools. Both types of these Level 300 courses are intended to provide a more thorough understanding of participation in MISO and MISO Markets. 

Operators receive the most current and relevant industry information in courses selected and designed with the help of the System Operator Training Working Group (SOTWG). This team of trainers represents local balancing authorities throughout the MISO region who work to align regional practices and meet common training needs for MISO system operators.

NERC-approved CEHs

MISO (MISO_001) is recognized by the North American Electric Reliability Corporation as a continuing education provider who adheres to the NERC Continuing Education Program criteria. Check the Learning Management System (LMS) for additional information about NERC hours associated with our training.

For more information regarding NERC Continuing Education requirements, visit the NERC website.


Come prepared to participate in the creation of an actual course/module!

MISO training staff and SOTWG offer a trainers’ workshop that provides practical experience creating training courses in accordance with NERC standards. Using a systematic approach, trainers work in groups on tasks to identify knowledge requirements and objectives in order to develop assessments. Participants walk away with an actual course or module that is ready for use by system operators in addition to a valuable hands-on experience for future in-house training development.