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Customer Opinion Survey

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Each year, MISO engages customers to complete an opinion survey across various business areas.  This survey seeks input on core business functions, in addition to overall MISO value and customer support services. Survey responses, along with other stakeholder feedback, shape our business.  Customer voices contribute to change in our business areas – such as the generator interconnection queue, seams coordination, and resource adequacy – as well as customer support services and enhancements to our website. 

The Customer Opinion Survey has been independently administered by Opinion Dynamics since 2005.  A 7-point scale is used to rate satisfaction across five primary focus areas:

  • Market Development
  • Reliability Operations
  • Transmission Planning & Operations
  • Customer Support Services
  • Overall MISO Impression & Value

A summary of findings is reported to the Board of Directors Human Resources Committee and Informational Forum in the fall.

The 2018 survey is now open! 

This year's survey is open June 4 - July 13.  Invitations are sent by email to each Member and Market Participant.  Survey links are unique and must originate from Opinion Dynamics.  If you did not receive a survey and want to participate, contact: Jen Healy  

Some organizations request only a single delegate to coordinate responses.  To confirm who received an invitation for your organization, contact: Amanda Jones

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