Each year, MISO engages customers to complete an opinion survey across various business areas. This survey seeks input on core business functions, in addition to overall MISO value and customer support services. Survey responses, along with other stakeholder feedback, shape our business. Customer voices contribute to change in our business areas – such as the generator interconnection queue, seams coordination, and resource adequacy – as well as customer support services and enhancements to our website.
The Customer Opinion Survey has been independently administered by Opinion Dynamics since 2005. A 7-point scale is used to rate satisfaction across five primary focus areas:
A summary of findings is reported to the Board of Directors Human Resources Committee and Informational Forum in the fall.