Energizing the heartland is our promise to stakeholders and defines our organization and its employees. It’s the quality, character and commitment of our employees that ensures reliable power delivery every day.
It’s our vision to drive value creation through efficient reliability and market operations as well as planning and innovation.
Our company operates by three cornerstones: Customer Service, Effective Communication and Operational Excellence. We stay mindful of these cornerstones amidst tremendous challenges and day-to-day efforts.
- Actively listen to all stakeholders and understand their needs
- Respond in an appropriate manner
- Execute on commitments
- Provide correct and timely information
- Always consider the targeted audiences
- Demonstrate and communicate MISO's value proposition to all stakeholders
- Continually strive to provide value while controlling costs and eliminating surprises
- Look for ways to improve ongoing operations, enhance the reliability of the power grid
- Provide the best platform for providing the most economical wholesale power market for the benefit of society
- Invest in tools and disciplines that will deliver superior business management